Exchanges/Returns:

GLD accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to exchange/return any item(s), please contact customer support via email at support@thegldshop.com, or via our customer support chat line.

In order to make a return, your returned items must be in perfect condition and will be subject to inspection. If the items do not pass inspection, our returns department can reject the return request.

Warranties are only honored with warranty cards. 

SOLID GOLD:

Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached. 

ALL Earring sales are FINAL.

CUSTOMIZED JEWELRY:

There are NO returns/exchanges on GLD’s Customized Necklaces. All Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediately in the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a $99 USD Repair Fee will be charged for all future repairable product issues.

WATCHES:

 All Alpha Era Watches come standard with a 1-Year warranty. A 2-Year warranty is available for purchase at the price of $99 USD*. For complete warranty information and repair fee, click here.

*Shipping paid on Returned Items is non-refundable.*

*GLD will reimburse or pay for return shipping only in the event that we have erred. For example: if GLD were to send you the incorrect piece of jewelry, or article of clothing.*

*BOGO orders refund request, the FREE Promo Item must be returned as well, otherwise we could reject the refund request*